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Service Engineer (Vancouver)

Burnaby, BC
A Service Engineer with solid experience in Defense or Commercial Integrated Bridge Installations, a proven track record of solving complex issues with Integrated Bridge Systems, and Naval ECDIS both remote and in-person.  You thrive on the challenges that come with military customers and critical systems; you enjoy the thrill of packing your bags and working with Naval customers solving complex issues on-board ships anywhere in the world. You have the experience to perform assembly, diagnostics, testing, service, and repairs on navigational systems and the desire to learn about OSI products - you will be servicing our clients in Navies in global locations.
This role is located at our Burnaby location (CANADA).

The Job:

  • Installs/commissions Navigation Systems products at customer sites inside and outside North America.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists the Training Manager in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Provides customer helpdesk email and telephone support.
  • Provides technical guidance and advice to internal staff in resolving technical problems.
  • Assists the Production Department with testing of component parts and sub-systems.
  • Ensures required records are maintained and properly completed in accordance with the Service procedures.
  • Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards.
  • As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database.
  • In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
  • Ensures tools, equipment, material and any documentation required for each job is in good order.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
  • Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

You Bring:

  • Minimum of 5 years of experience in a technical customer service environment preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic  sensors is an asset.
  • Minimum of 3 years of Service Engineering experience in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.  
  • Experience with navigation products is an asset. 
  • Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team. 
  • A working understanding of communication and data transfer standards is essential.  
  • Electronics Diploma of Technology or equivalent.
  • Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; and if required must be able to work additional hours to meet the objectives of the position.
  • Eligible to obtain and maintain relevant security clearance.  
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