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Service Engineer - Asia Pacific

Remote, Asia Pacific
OSI Maritime Systems is a Vancouver based solutions provider of advanced integrated navigation and tactical solutions to military customers for over 20 years.  As a pioneer of Warship Electronic Chart Display and Information Systems (WECDIS), the company has grown to be a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations.
 
We develop and deliver integrated bridge systems for warships, integrated dived navigation systems for submarines, and C2 systems for small craft. OSI currently has 20 naval customers from around the world with over 600 warships and submarines operating with its world leading integrated navigation and tactical solutions. 

Due to the nature of our company, all employees must pass specific security criteria. Only candidates who satisfy security clearance criteria, will be considered.

The Service Engineer Asia-Pacific (APAC) provides engineering support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites.  The incumbent assembles, performs quality testing and diagnostics, installs and configures, services and repairs OSI products and navigational systems for the Company’s clients at world-wide locations.  The Service Engineer APAC will be based in the APAC region and mainly provide customer support in that region.

The Job:
  • Installs/commissions Navigation Systems products at customer sites primarily in the APAC region, but when required, at world-wide locations.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists Systems Engineering and Software Test departments to implement system test environments in support of Product Development and project requirements.
  • Assists the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Provides customer helpdesk email and telephone support, particularly in their home time zone, in accordance with Support Help Desk procedures.
  • Provides Service Engineering support and advice to internal staff in resolving technical problems.
  • Provides technical support to OSI Business Development activities assigned by the Service Supervisor.
  • Ensures required records are maintained and properly completed, in accordance with the Service procedures.
  • Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards.
  • As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database.
  • In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
  • Ensures tools, equipment, material and any documentation required for each job is in good order.
  • Uses and maintains company issued equipment to assist with diagnosis of customer issues.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
  • Perform additional project associated tasks as required and determined by the Service Supervisor and Support Manager.
  • Attend periodic update training in Burnaby, Canada.
You Bring:
Education
:  Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.
Experience:  Minimum of 5 years of Engineering experience preferably in the military and/or marine domain; experience in the delivery of complex support solutions to government/military customers is an asset.
Skills:  Minimum of 4 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.  Experience with navigation products is an asset.  Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.  Capable of providing detailed technical written and verbal reports in English 
A working understanding of communication and data transfer standards is essential.  Previous experience and willingness to train other internal and customer technicians an asset.
Other:  Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work a reasonable amount of additional hours to meet the objectives of the position.
Ability to speak Mandarin Chinese is an asset.
 
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Sr. Service Engineer
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