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Sr. Service Engineer

Waterlooville, Hampshire

OSI Maritime Systems is a solutions provider of advanced integrated navigation and tactical solutions to military customers for over 20 years.  
We develop and deliver integrated bridge systems for warships, and integrated dived navigation systems for submarines, Our offices are conveniently located in Dragoon House, Waterlooville, Hamshire.

The Service Engineer provides engineering support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites.  The incumbent assembles, performs quality testing and diagnostics, installs and configures, services and repairs OSI products and navigational systems for the Company’s clients at world-wide locations.

The Job:
  • Installs/commissions Navigation Systems products at customer sites throughout the world.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists Systems Engineering and Software Test departments to design, develop and implement system test environments in support of Product Development and project requirements.
  • Assists the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Provides customer helpdesk email and telephone support.
  • Provides Service Engineering support and advice to internal staff in resolving technical problems.
  • Ensures required records are maintained and properly completed in accordance with the Service procedures.
  • In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and safety legislation.
You Bring:

:  Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.

Experience:  Minimum of 7 years of Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.

Skills:  Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.  Experience with navigation products is an asset.  Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.  A working understanding of communication and data transfer standards is essential.  Previous experience and willingness to train other internal and customer technicians an asset.

Other:  Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.

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