Service Technician

Location: Burnaby, BC, Canada
Date Posted: 10-03-2017
OSI Maritime Systems is a Vancouver based solutions provider of advanced integrated navigation and tactical solutions to military customers for over 20 years.  As a pioneer of Warship Electronic Chart Display and Information Systems (WECDIS), the company has grown to be a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations. We develop and deliver integrated bridge systems for warships, integrated dived navigation systems for submarines, and C2 systems for small craft. OSI currently has 20 naval customers from around the world with over 600 warships and submarines operating with its world leading integrated navigation and tactical solutions. Due to the nature of our company, all employees must pass specific security criteria. Only candidates who are Canadian citizens or have PR status and who satisfy security clearance criteria will be considered.

Our offices are conveniently located in Burnaby near Willingdon and Hwy 1, close to transit, bike routes and running trails.  We have free parking, secure bike lock up and showers.

We are looking for a Service Technician to provide technical support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites.  This role involves assembly, performing quality testing and diagnostics, installing, servicing and repairing OSI products and navigational systems for clients at world-wide locations.

Responsibilities

 
  • Installs/commissions Navigation Systems products at customer sites inside and outside North America.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists the Training Manager in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Provides customer helpdesk email and telephone support.
  • Provides technical guidance and advice to internal staff in resolving technical problems.
  • Assists the Production Department with testing of component parts and sub-systems.
  • Ensures required records are maintained and properly completed in accordance with the Service procedures.
  • Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards.
  • As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database.
  • In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
  • Ensures tools, equipment, material and any documentation required for each job is in good order.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
 
Knowledge & Qualifications

Education
:  Electronics Diploma of Technology or equivalent.
Experience:  Minimum of 3 years of Service Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.
Skills:  Minimum of 5 years of  practical work experience in a technical customer service environment, preferably in  marine  electronics; experience in building and troubleshooting computer issues, radar, and electronic  sensors is an asset.  Experience with navigation products is an asset.  Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.  A working understanding of communication and data transfer standards is essential.  Previous experience and willingness to train other internal and customer technicians an asset.

 
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