Manager, Shared Services

Location: Burnaby, BC, Canada
Date Posted: 07-13-2018
Who you are:

When people need it fixed and fixed the right way so they get on with their day they come to you, and you take pride in rolling up your sleeves to get the job done.  Whether its tech, people, hardware, software, properly installing cables in the ceiling you're on top of it all and you take pride in delivering and leading a department that provides the best service.   The Manager of Shared Services plays a critical role in the overall management of the information systems, software and hardware environment, administration and facilities.   On the IT side you have established your company’s technology needs in the most effective and efficient manner.  You have a track record recommending IT strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, evaluating trends, and anticipating requirements.   You have managed and led facilities and administration, and you have a passion for first class service!

The job:

Information Technology & Systems
  • Management of the information systems and computing environments for all of OSI’s staff and offices (Canada, UK, Australia, Poland and US)
  • Recommends a comprehensive and up to date technology infrastructure to support the organization
  • Develops and recommends a long-term strategy for information systems to support the company’s strategic objectives
  • Implementation of new technologies as agreed to in corporate planning process
  • Ensures an integrated approach focused on business solutions and a high level of service to stakeholders
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Manages supplier relationships to ensure efficient and cost-effective acquisition of technology purchases
  • Responsible for the maintenance of network and communication resources
  • Manages network services including: security, user accounts, server configuration, data backup and recovery, disaster recovery planning and obsolescence planning.
  • Manages effective utilization of outside communication resources including internet connections, phone and e-mail
  • Follow workplace operating and environmental, health, safety and procedure guidelines
  • Promotes a culture of high performance that values learning and a commitment to quality
Facilities and Administration
  • Perform project management, budgeting and financial reporting for facility modifications such as new facilities, remodels and relocations
  • People planning, capacity optimization, leasing, scalability, and location
  • Oversee the implementation and management of physical security at all corporate facilities
  • Ensure corporate health and safety and compliance
  • Management of corporate leases, including lease negotiation and operating permits
  • Evaluate and qualify contractors and vendors for facility projects
  • Develop the corporate facilities budget and manage expenditures accordingly
  • Manage/oversees the facility and admin support staff

You bring:

  • Degree in Computer Science or related field
  • 3+ years in a Management role, 5+ years of experience in a senior IT role plus 1 year of experience managing a portfolio of facilities.
  • Experience leading the evaluation, implementation and support of new technology
  • Extensive knowledge of IT systems hardware, software applications, products and solutions
  • Familiarity with typical practices related to: contract negotiation, contractor management, space planning, process management general building maintenance and office management.
  • Technology such as: VMWare, Microsoft 7 and 10; Server 2008/10; Exchange 2010; ERP and CRM software. Hardware: IBM Blade, SAN; HP Switching, SAN; Nimble Storage 
  • Ability to develop cooperative relationships and work effectively with senior management, peers, subordinates, customers, vendors, subcontractors, etc.
  • Proactive with strong problem solving skills
  • Able to work with minimal supervision
  • *Must be eligible for a Canadian security clearance*

*Due to the nature of our company, all employees must pass specific security criteria. Only candidates who are Canadian citizens or have PR status and who satisfy security clearance criteria will be considered.*
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