Service Supervisor, UK

Location: Waterlooville, Hampshire, United Kingdom
Date Posted: 07-31-2018
Who you are:

A seasoned pro with passion for and experience with leading a team of Service Technicians, you bring extensive on-ship Integrated Bridge Systems repair and installation experience.  The UK Service Supervisor provides day to day supervision, planning and execution of the in-service support, configuration management and service activities required to correctly maintain OSI’s systems and products for our military navigation customers. The incumbent works closely with the Service Supervisor in Burnaby, Business Development, Project Management, Engineering, Support and QA to define, plan and configure manage as-delivered and as-installed Company’s equipment and systems. 

The Job: 
  • Develops and manages the UK service department functions and processes to ensure sufficiently experienced and competent resources are available to meet internal and external project requirements
  • Supervises task allocation and distribution to achieve multi-project goals, monitors and reports progress against published schedules and estimates
  • Provides day to day interface with in-service support Customers to schedule and plan required activities.
  • Manages the development of service personnel through formal training and on-the-job experience, and maintains liaison with other functions within the company to ensure adequate product support for the service technical staff
  • Evaluates staff training needs to keep UK service staff up-to-date on company products and related technology
  • Manages the availability of service department equipment for test and repair of customer equipment
  • Provides inputs to proposals regarding UK service activities and tasks estimates
  • Works especially close with the Support Manager in the co-ordination of service technical staff on-site support visits 
  • Ensures QA, product development, project managers and company management are made aware of serious product faults, failures and shortcomings identified by service technical staff
  • Ensures that the service provision is consistent across the business, making good use of company systems and processes
  • Maintains close contact with customers to promote a quality conscious, customer oriented image for the company
  • Facilitates and ensures individual and team roles and responsibilities are understood; performance measurement objectives are identified, measured and monitored on an on-going basis in order to provide positive feedback on accomplishments and to ensure immediate action is taken to address shortfalls.
You bring:
  • Bachelor’s degree or diploma in an engineering discipline, preferably electronics
  • Minimum of 10 years’ experience in a field service discipline; experience in delivery of complex systems to government/military customers is an asset.
  • Minimum of 2 years in a supervisory or team lead role, preferably in a marine electronics customer service environment.  Experience with navigation products is an asset.  Excellent customer relations, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.  Previous experience and willingness to train other internal and customer technicians an asset.
  • Ability to supervise activities across multiple projects and prioritize.
  • The ability and willingness to travel on occasion is a requirement of the position as is the ability to obtain and maintain the appropriate security clearance

Due to the nature of our company, all employees must pass specific security criteria. Only candidates who are UK citizens or have PR status and who satisfy security clearance criteria will be considered.
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