Service Engineer, UK

Location: Waterlooville, Hampshire, United Kingdom
Date Posted: 08-13-2018

Who You Are:

A Service Engineer with solid experience in Defense or Commercial Integrated Bridge Installations, a proven track record of solving complex issues with Integrated Bridge Systems, and Naval ECDIS both remote and in-person.  You thrive on the challenges that come with military customers and critical systems; you enjoy the thrill of packing your bags and working with Naval customers solving complex issues on-board ships anywhere in the world. You have the experience to perform assembly, diagnostics, testing, service, and repairs on navigational systems and the desire to learn about OSI products - you will be servicing our clients in Navies in global locations.

The Job:

  • Installs/commissions Navigation Systems products at customer sites inside and outside North America.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists the Training Manager in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Provides customer helpdesk email and telephone support.
  • Provides technical guidance and advice to internal staff in resolving technical problems.
  • Assists the Production Department with testing of component parts and sub-systems.
  • Ensures required records are maintained and properly completed in accordance with the Service procedures.
  • Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards.
  • As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database.
  • In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
  • Ensures tools, equipment, material and any documentation required for each job is in good order.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
  • Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

You Bring:

  • Minimum of 5 years of experience in a technical customer service environment preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic  sensors is an asset.
  • Minimum of 3 years of Service Engineering experience in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.  
  • Experience with navigation products is an asset. 
  • Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team. 
  • A working understanding of communication and data transfer standards is essential.  
  • Electronics Diploma of Technology or equivalent.
  • Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; and if required must be able to work additional hours to meet the objectives of the position.
  • Must be able to obtain UK security clearance*

*Due to the nature of our company, all employees must pass specific security criteria. Only candidates who are UK citizens or have PR status and who satisfy security clearance criteria will be considered.
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